Return & Refund Policy

If a product arrives damaged, leaking or not as described, tell the delivery rider before paying or contact us within 3 days of delivery. We will replace it or refund you in full.

How it works

• Open and check the parcel in front of the delivery rider before paying.
• If something is wrong, you can refuse the parcel and pay only the delivery charge — or contact us and we will sort it out.
• Report problems found later by phone, WhatsApp or chat with your order number and a photo.
• Refunds are sent by bKash, Nagad or bank transfer within 3 working days of approval.

Not returnable

• Products that have been opened and partly used, unless they were faulty.
• Change of mind after the parcel has been accepted.